Return & Defect Policy (Wholesale)
Cornovo Saddlery supplies saddle pads and equestrian tack on a B2B / OEM basis. This page covers how we handle samples, bulk shipments, and quality claims. It is not a consumer retail return policy.
Contact: sales@cornovosaddlery.com
Samples vs bulk
Samples are for fit, construction, branding, and packing review. Sample freight and any sample fees are agreed before dispatch. Once you approve a sample (or written specification), that approval is the reference for bulk production.
Bulk orders are made to the approved specification. Please inspect goods promptly after arrival at the agreed delivery point.
Inspection window
Inspect each shipment as soon as practical after receipt—ideally within 7–14 days of arrival at destination (or as stated on the purchase order / PI).
Check:
- Quantity and carton count against packing list
- Style, color, and size mix
- Workmanship against the approved sample / written spec
- Branding, labels, and packing
- Carton marks and document match
Late claims are harder to verify. Notify us as soon as you find an issue.
Defective goods
We address manufacturing or material defects that do not match the approved sample or agreed specification—for example wrong construction, stitching failure under normal use expectations for the product type, or clear material faults attributable to production.
We do not treat as defects:
- Normal wear after use
- Damage from transit after FOB handover (buyer or buyer’s freight forwarder handles carrier claims unless otherwise agreed in writing)
- Preference changes (color shade within agreed tolerance, design changes after approval)
- Incorrect use or storage
Remedy for confirmed defects is agreed case by case: replacement, credit, or another practical fix. We do not promise open-ended refunds on wholesale OEM goods.
Custom / private-label goods
Orders with buyer logos, custom labels, hang tags, unique colors, or special packing are usually non-returnable once produced to the approved artwork and sample.
Exceptions: proven quality faults against the approved sample / written spec. Cosmetic preference after approval is not a return reason.
How to open a claim
Email sales@cornovosaddlery.com with:
- 1. Order reference — PI / PO / invoice number
- 2. Carton marks — photos of outer cartons and marks
- 3. Product photos — clear shots of the issue (close-up and full item); include labels if relevant
- 4. Quantity affected — how many pieces / cartons
- 5. Short description — what differs from the approved sample or packing list
- 6. Destination and arrival date — for timing context
We will review and reply with next steps. Keep disputed goods aside and do not discard cartons or packing materials until the claim is closed, unless we say otherwise.
Notes for OEM buyers
- Agree inspection, packing, and carton-mark rules on the order before production starts.
- Third-party pre-shipment inspection can be arranged if you request it in the order; cost and schedule are confirmed separately.
- This policy sits alongside the quotation, PI, and purchase terms for each order. Where documents conflict, the signed order / PI controls.
Questions: sales@cornovosaddlery.com · Contact